Privacy Policy

Last updated: 10 April 2026

1. Introduction

Smart Water Window Cleaning Services (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit https://smartwaterwcs.co.uk.

2. Data Controller

Smart Water Window Cleaning Services
Doncaster, South Yorkshire
[email protected]

3. Information We Collect

We may collect the following information:

  • Contact information — name, email address, and message content when you use our contact form or get in touch via WhatsApp.
  • Usage data — anonymised analytics data including pages visited, time on site, and referring URLs.
  • Technical data — browser type, operating system, and IP address (anonymised).

4. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotes.
  • Schedule and carry out cleaning services.
  • Send appointment reminders (e.g., text the night before a clean).
  • Improve our website and services.
  • Comply with legal obligations.

5. Legal Basis for Processing (GDPR)

We process your data based on:

  • Consent — when you submit a contact form or message us on WhatsApp.
  • Contract — to provide the cleaning services you have booked.
  • Legitimate interest — to improve our services and website performance.
  • Legal obligation — to comply with applicable laws.

6. Data Sharing

We do not sell your personal data. We may share data with trusted service providers (e.g., hosting, analytics) who process it on our behalf under strict data protection agreements.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 24 months.

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Request erasure of your data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.

To exercise these rights, contact us at [email protected].

9. Cookies

This website uses only essential cookies required for site functionality. We do not use tracking cookies or third-party advertising cookies.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

11. Contact

For any privacy-related questions, contact us at [email protected].

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